Digital Transformation of Banking Institution: Need Analysis of Digital Mindset for Training Model

Abstrak

Technology has helped people do their jobs by creating, collecting, transforming, transmitting and storing data. Today, data transformation happens in much greater volume and speed through a variety of devices. From a business perspective, digital transformation enables organisations to implement new innovations and reimagine business processes by leveraging technology. From this point of view, digital transformation involves a form of reengineering that is not only related to the way systems work together, but also includes the entire business itself. This research aims to analyse the needs of banking institutions to develop a training model through digital mindset. This research uses qualitative with a case study approach. The participants in this study were managers in banking institutions conducted at ASK Learning. The results of this study show that corporate culture plays an important role in digital transformation. Organisations that have a culture open to innovation, risk and learning tend to be more ready to adopt a digital mindset. For this reason, the understanding and application of digital transformation required by managers is crucial for each individual. Thus, the need for a digital mindset based on blended learning is necessary to integrate digital transformation through the application of technological tools in classroom learning